IndiGo, India’s largest airline, faced major disruptions in early December 2025, affecting over 3 lakh passengers. These disruptions have caused the airline losses of around Rs 2,000 crore, sources told NDTV Profit.
The airline cancelled more than 4,500 flights by December 12. This led to high costs for passenger refunds, hotel stays, and a Rs 22.20 crore penalty from the Directorate General of Civil Aviation (DGCA). The regulator also asked IndiGo to provide a Rs 50 crore bank guarantee.
IndiGo is also spending heavily to restore operations. As per Civil Aviation Requirements (CAR), the airline must pay Rs 10,000 in compensation for certain delays. Other expenses include transport, meals, and courier services for more than 50,000 misplaced baggage items.
To ease passenger complaints, IndiGo announced flight vouchers worth Rs 10,000. More than half of the passengers affected between December 6 and 9 are expected to receive relief, including refunds, CAR-mandated compensation, and additional vouchers.
NDTV Profit has contacted IndiGo for an official statement on the total losses, and a response is awaited.
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