Amazon CEO Andy Jassy: How AI Will Change Jobs and Create New Roles
Artificial intelligence will lead to some job losses, but it will also create new employment opportunities. Amazon CEO Andy Jassy shared this perspective during a recent interview on CNBC, suggesting that fears of a total job market collapse may be exaggerated.
Jassy explained that AI will change the nature of work rather than completely replacing it. He noted that many roles that have relied on human labor for decades will likely require fewer people in the future.
“I believe that for many jobs where we have used human labor for the last 20 or 30 years, we won’t need as many people,” Jassy said. “But I also think new jobs will be created. That has always happened with every major shift in technology.”
A Market in Transition
Jassy described the current influence of AI as a “transition” in the job market. He expressed confidence that while the types of work will change, society will adapt. “We will have many new jobs, and we will work through this transition together,” he added.
To illustrate how the labor market adapts, Jassy pointed to “cloud solutions architects.” This role didn’t exist 15 years ago, yet today it represents a massive global workforce. This example shows how new technologies eventually generate fresh career paths.
Impact on Amazon’s Corporate Workforce
While Jassy is optimistic about new opportunities, he has previously admitted that AI will lead to smaller teams in certain areas. In a memo from June 2025, he noted that as Amazon introduces more generative AI and automated agents, the way work is done will shift.
“We will need fewer people for some of today’s jobs and more people for new types of roles,” the memo stated. Jassy added that over the next few years, Amazon expects its total corporate workforce to decrease as the company becomes more efficient through the use of AI.
On Recent Tech Layoffs
During the interview, Jassy was also asked about Block CEO Jack Dorsey’s recent move to cut his company’s workforce by 40%. Dorsey reduced his headcount from over 10,000 to fewer than 6,000 employees.
Jassy declined to comment specifically on that move, stating, “I haven’t fully processed that news yet. I believe every company has to make its own decisions based on its specific needs.”
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